Four core components of a successful business continuity and resiliency plan are:
- Establishing a solution capable of successfully failing over the Epic instance in the primary infrastructure to the secondary infrastructure and fail back to primary while maintaining data sync.
- Demonstrating the capability to run Epic production on secondary/DR infrastructure.
- Demonstrating the capability to continue to provide processing for EHR operations and services within the defined failover window.
- Demonstrating the capability to continue to provide accurate data, matching primary data center accuracy with minimal data lag, after a failover event.
Sapphire Health will architect an environment and establish policies and procedures that support a resilient Epic environment that meet the above core components. To achieve this, we focus on three areas of business resiliency:
- Infrastructure Resiliency – the robust, resilient, and redundant infrastructure provided by either a robust on-prem infrastructure, or infrastructure in the cloud
- Epic Environment Strategy – the development and deployment of redundant Epic infrastructure and data
- Business Continuity and Resiliency Process – the processes and procedures both to test the Epic Disaster Recovery infrastructure, to cutover to the infrastructure when required, and to communicate to the business in both cases
The discover and plan phase of the project will be used to establish the project cadence, establish functional workgroups to gather system information required to create the low – level work plans. This includes data collection for required system changes and identifying key tasks.
The design and prepare phase will allow Sapphire Health and Customer to work on implementing system changes and comprehensive design and deployment of the on-prem or cloud infrastructure needed, as well as the deployment of the Epic ODB and client systems environments. We will develop the technical and operational procedures for the DR activation, and we will identify key risks and establish risk mitigation plans.
The Execution phase involves a test run with limited test end users, as well as a production cutover to the DR environment with full end-user load.
The Evaluation phase includes analyzing project outcome, including lessons learned and follow up caution plan for issues requiring remediation.